Help center › Getting started
Publish and view your store
Where your store lives, how to see it as customers do, how to share it and how to connect your domain.
Your store is published as soon as you create it: anyone with the link can visit and buy. Customers see your Active products, with the design your store has published (the classic layout or an Online Store theme).
See your store as customers do
- In the admin, click View store at the top right: your store opens in a new tab.
- To copy the exact address, go to Settings › Basic information: Your store URL is under Store details.
Share your store
- Paste your store URL on social media, in your Instagram bio or in a WhatsApp message. When shared it shows a card with your store’s name and an image, which you choose in Settings › Additional information › Social sharing image.
- To share one product, open it on your store and use its share button.
- Add your profiles in Settings › Social networks so they show in your store’s footer.
Connect your own domain
- Go to Settings › Domain settings.
- Under Custom domain enter your domain, for example mystore.com (no https:// or slashes), and click Configure.
- Where you manage your domain’s DNS, add the record we show you: an A record with the Name / Host and Value given.
- Back in the admin, confirm the configuration. We check the record and issue the security certificate (SSL); it can take from a few minutes to a few hours while DNS updates.
Tips
- Before you promote your store, place a full test order: pick a product, pay and get the confirmation email.
- Custom domains are available from the Pro plan (Settings › Subscription plans).
- www.mystore.com and mystore.com are two different names: connect the one you’ll use and set up a redirect from the other at your domain provider.
Common problems
- A product doesn’t show on the store: check that its Status is Active (Draft and Archived products are hidden).
- The domain won’t connect: check the A record has exactly the value shown and that there’s no other A or CNAME record for the same name; wait a few minutes and try again.
- “That domain is already connected to another store”: disconnect it from the other store first.